Billing
The billing section of the client area will allow you to manage the following:
- Invoices
- Payments made under your account
The invoices section will provide you with the functionality to view outstanding invoices, pay off invoices, cancel invoices and print your invoices. The payments section will provide a chronological history of payments made under your account together with a description of what the payment was for.
Invoices
The invoices section of the client area will allow you to do the following:
- View existing invoices
- Pay outstanding invoices
- Cancel invoices
- Download and print existing invoices
Overview
Invoices are generated automatically for orders made via the client area, such as SSL certificates and domain names.
You can view a list of invoices by clicking on the 'Invoices' link under the 'Billing' section.
The UNPAID status indicates that the invoice is awaiting payment. You can make payment by clicking the 'Pay' link. There is also a 'Pay' link on the invoice itself, so you can review the invoice before paying - if you wish - by clicking the 'View Invoice' link.
View
Upon clicking the 'View invoice' link, you will be greeted by a more detailed view of your invoice, similar to the image below:
From this page you can, print the page to save it for your records, click the Download (PDF) link to receive a copy of the invoice as a PDF file or click the Pay link to make payment for the invoice.
Making payment
Payment for invoices can be made online by clicking the 'Pay' button. Payments online are done via SSL (Secure Socket Layer) through our payment processor, RBS WorldPay.
After clicking the pay button you will see a page similar to the one below:
Simply select the card type you wish to use. Please note, the RBS WorldPay screen may ask you for a username and password, this is specific to WorldPay and can be left blank if you do not know what it is.
If you would prefer to pay via cheque, please make your cheques payable to:
Easy Internet Solutions Ltd
Westleigh House
1a Westleigh Road
Leicester
LE3 0HH
UK
Invoices for payments by cheque will not have their status turned to PAID until the cheque arrives and has been processed, so it is much quicker to pay online.
Cancelling Invoices
If you decide you do not wish to make payment for an invoice, for example if you mistyped a domain name, you can cancel the invoice. To cancel an invoice simply view the invoice first, then click on the 'Cancel' button. Such invoices are automatically cancelled after 60 days if payment has not been received.
If an invoice has been raised for a service renewal, for example the renewal of a hosting package, it won't be possible to cancel the invoice. The associated service must be cancelled in order to cancel any invoices.
Printing/Downloading
If you wish to download a copy of your invoice to save for your records or to print off to send with a cheque, you can do so by first viewing the invoice. Once you are viewing the invoice you will see a 'Download (PDF)' button. Clicking this button will download a PDF (Portable Document Format) file, which can be viewed in many programs (for example Adobe PDF reader) and also printed off.
Payments
A summary of your payments is maintained separately to the invoice list. These are suitable as proof of payment, but don't contain all of the details necessary for a VAT receipt. Until all of our services are using the invoice system you may need to ask for VAT receipts for these payments separately.
